Customer Services

Line Extension

KBR will extend its’ single-phase or three-phase overhead power lines on a subsidized, or reduced cost, charge to its’ customers based upon the following costs per foot of line extension:

1-phase line extension........	$5.50 per foot
3-phase line extension .......	$8.75 per foot

Specific rate classes, such as residential, general service, or irrigation, may be eligible for a line extension credit, based upon the size and type of new load.

Please contact our office for specific information concerning your overhead or underground line extension plans.

Rates

Information and/or copies of rate schedules and the policy rules and regulations that are applicable in providing electric service for any specific rate classification may be obtained upon request.

New Services

If you are needing, or even considering, a new electric service from KBR, give our office a call. We will set up an appointment for you to meet with one of our service personnel at the location site. He will take a look at what you need and offer suggestions on your best course of action. He will also give you a cost of building your service based on our current charges. There is no charge for this appointment.

Work loads vary throughout the year, so it is not unusual to have several weeks, or months, work already planned for. Every effort will be made to accomplish the needs and goals of our customers and KBR in a reasonable amount of time, but as soon as you know, or even anticipate the need for a new electric service, please contact our office at your earliest convenience.

KBR is responsible for bringing the electric service up to and including the meter and socket. The customer is responsible for the installation of the required disconnect switch below the meter and the electric service wires from the disconnect switch to their load center.

There are cash incentives for installing an electric water heater and electric heat, and for irrigation customers, the installation of an Auto-Restart. Contact our office for more information.

Irrigation

Irrigation, especially the conversion from fossil fuels to electric energy, is the fastest growing rate class that KBR has. The irrigation rate class is extremely challenging since it requires a tremendous amount of facilities, power and energy for a short period of time, usually only three to four months during the year. KBR has tried very hard to adapt to the needs of our irrigation customers while at the same time not having those costs being subsidized by our other rate classes.

KBR has created line extension policies and programs to be as beneficial as possible to the irrigator, yet being fair and consistent with our other rate classifications. Listed below are some of the major items that are involved with being an electric irrigation customer with KBR:

There is a line extension credit of 20 feet per horsepower of new electric irrigation load if the extension of 3-phase line is needed.
All new irrigation must participate in KBR’s load control program.
All irrigation customers will be paid for every hour they are load controlled.
All irrigation customers are strongly encouraged to install “auto-restarts” on their electric irrigation motors. KBR will pay $100 towards the cost of auto-restart.

For more information and any specific answers to your particular irrigation project, please call our office and visit with Terry, Brad or Rich.

Payment Options

Every month you will receive a bill from KBR, or you will read your meter and calculate your bill, and then send or deliver it to our office. Listed below are some options for your consideration.

Payment Depositories:
KBR has drive-up depositories for your convenience located at our main office in Ainsworth, along with one at each of our outposts in Springview and Valentine. These are checked daily for your convenience.

Automatic Bank Withdrawl:
Customers may choose to have monthly electric bills automatically paid from their checking or savings account from their local bank. Just stop in our office and visit with Kristi or Marie to learn of the details and how simple it is.

Equalized Payment (Budget Payment) Plan:
Under this payment plan, customers can make monthly equalized payments that are computed from the average usage from your account history. The Equalized, or Budget Payment Plan, is reviewed and balanced annually. At that time you will be required to clear up any balances, either by payment, or credit to your next years account. Failure to pay the Equalized/Budget Payment Plan when due will automatically cancel the agreement.

Credit Cards:
Although not available at the present time, in the future KBR hopes to be able to offer you the option of paying by credit card. We will make a formal announcement when this service is available.

Costs & Fees

Meter Deposits:
Should you request electric service from KBR, you will be required to pay the District a $50 Meter Deposit, which will be held as long as you are receiving service from KBR.

Upon discontinuing of electric service with KBR, the Meter Deposit shall be applied toward the final bill or refunded to the customer providing there are no unpaid bills or charges with the District. No interest will be added to the Meter Deposit when refunding the deposit to the customer.

Collection Fees:

All accounts are due upon receipt and delinquent after the 10th of each month.
A penalty of 1.333% will be charged each month on all unpaid balances due for over 30 days.
If KBR personnel are dispatched to collect a bill, a $25 Collection Fee will be charged.
If KBR personnel are dispatched to disconnect a meter, a $25 Disconnect Fee will be charged to the account.
A $25 Reconnect Fee will be charged to reconnect the service during normal working hours, and a $40 fee will be charged if KBR is requested to reconnect the service after normal working hours or on a holiday.

DirecTV

KBR Rural Public Power District has been involved and made available small-dish satellite television to our rural customers since the early 1990’s. From this new technology, KBR along with several other rural electric systems, formed Nebraska Rural TV, an organization created to supply inventory, billing and customer service to our rural customers in northern Nebraska.

In 2003, our national organization negotiated an arrangement with the parent company of
DirecTV, to change how the satellite service would be provided in the future. With that change, KBR personnel were no longer involved in the day-to-day operations and sales of DirecTV although we still are involved with customer assistance and referrals to Nebraska Rural TV in Creighton.

If you are interested in acquiring DirecTV, or have questions concerning DirecTV, please call Nebraska Rural TV in Creighton, Nebraska at 1-800-633-9589.

Tell Rich

Welcome to “Tell Rich”
KBR Rural Public Power District would like to hear from its customers about their service and how we are doing as your electric service supplier. You can use the form below to speak directly to KBR’s General Manager Rich Walters. Rich will receive a copy of all “Tell Rich” responses. Please include your name, address, phone, etc. so that we can respond to your comment, question or concern.

Your comment, question or concern: